– TrainingsIn Detail

Quality Training Certified by – QMSrs – UK

– program Name

Basic of Quality

-Days/Hrs

3 / 18

– Brief Description

Definitions of quality, key concepts, models, and tools, with case studies.

– program Name

Total Quality Management

-Days/Hrs

3-4 / 40

– Brief Description

The concepts and tools of TQM, quality deployment, communications skills, customer care, ISO9001, costs of quality, practical case studies.

– program Name

Cost of Quality (COQ)

-Days/Hrs

3-4 / 20

– Brief Description

What are the costs of quality? how can they be calculated? how can costs be reduced? what levels are of acceptable costs? how to balance costs of quality? all with case studies.

– program Name

Customers Management

-Days/Hrs

3 / 18

– Brief Description

Excellence in customer service, customer satisfaction surveys, complaint handling, introduction to ISO10002.

– program Name

Process Management

-Days/Hrs

4 / 22

– Brief Description

The fundamentals of process system, how to map organizational work into a system of processes, process maps, processes vs. strategy, process performance measures, and process automation.

– program Name

Quality Control

-Days/Hrs

4 / 22

– Brief Description

Concepts of variations and relation to quality, what is meant by quality improvement, quality plans, introduction to basic statistics, quality control charts and usability.